Shop Reviews & Testimonials - Westerville Automotive

"I have been using Westerville Automotive for the last 2 and 1/2 years and have never had anything other than exceptional and professional treatment. It is one of the finest shops I have had experience with in 53 years of owning cars." - Robert Ficks, satisfied customer

“For the most part always have what you need, I work on a lot of different things, if I need something oddball they are not above telling who might have it if they don't. The Westerville Automotive staff is easily above par for your auto parts store these days, and they still have a few guys who can say well the book doesn't say it and still go grab you the right thing, people forget how valuable that is. I have asked them plenty of PITA questions without any grief. Their stock is a little different than the NAPAs' that I grew up with in southern Ohio, more automotive, and less industrial and Semi parts, but its not their market, and they will get it.

I first encountered staff at the old Maple Canyon Gulf station (now defunct) on the NE side. At a time that I was destitute, they got my work clunker up and running with a little labor at around $40 when a neighboring business wanted more than nine hundred of my hard-earned dollars to instead install new parts. I've used this shop for around two decades to follow because I have found them to be consistently forthcoming and honest. Their work may cost a little more than the jiffy-service place, but if Westerville Automotive at 5591 Westerville Road or downtown does it, I am confident that the work is needed and that they will stand behind it. Recommended without hesitation. - Eugene Braig

Needed some work on my car and found a coupon in the mail for Westerville Automotive so I decided to give them a try based upon what I found online about them. Called and made an appointment and asked if I could use the coupon. Later on I had to reschedule the appointment and they were gracious enough to do so without any issue.

The day my car was to be worked on we dropped it off when they opened at 8am. We got there about 10 minutes early and the gentleman opened up without incident. I detailed everything that needed done on my car, oil change, tire rotation, 4-wheel alignment and possibly new wiper blades. I also asked them about possibly needing a new tire or two and to check the tires. The man at the counter was friendly and took down all of my information and said he would call me when it was ready.

"If I could give this place more stars, I would. My family has been going here for over a decade because they're not just good at what they do, but so honest. Seriously, this place single-handedly reverses the stereotype of mechanics being dishonest. There have been many times where they've been fixing one thing, discovered another little problem, and fixed it for us free of charge. They helped our van run far past the lifespan of most thanks to their attentive care." -Katie G.

"Fast and good services, and the price is reasonable compare to other stores." -Nate Z.

The AC unit in my 08 Scion was not working. I scheduled an appointment with this shop and they got my car fixed within 24 hours. Fast and good services, and the price is reasonable compare to other stores. Great Job Westerville Automotive, Nate

"Scott and Ken go way out of their way to make sure that you are happy with the work performed, even helping me with a minor hose issue free of charge. Thanks Guys! - drknyt

"Outstanding!" -Tee S.

"Did great cheap and fast work with my car! Very honest!" -Perry D.

"They do an awesome job and everyone that works there is very helpful and nice." -Amy D.

"Been taking my car here for awhile and they do good work. I recommend them." -Paula L.

"It has always been difficult to find honest garages. Many will tell you there's something wrong with your car just to get you to spend a lot of money. Westerville Automotive is not like that at all. Usually I don't keep cars very long so they are under warranty, but the three or so times my husband and I have brought our cars here for problems, they have always been reasonably priced and honest. I thought my CV joints were bad. They checked them out and said my heat shields were making the noise. They tightened them up. They could have lied and said my joints were bad and charged me several hundred to replace them, but they didn't. This is the second time I've brought a car in and there wasn't anything major wrong. They are very honest and I appreciate that. I recommend them." -Briana M.

"Been taking cars here for years. They always do a good job." -Ray W.

"They have babied my two Saturns through the cars' old-age and retirement. The folks from Westerville Automotive are fair, trustworthy, thorough in their feedback, and really thoughtful. They've even picked me up from my home when I my car was ready a day later!" -Krista B.

"I have taken my cars and trucks here for over 12 years. Just recently my beloved 96 Grand Marquis developed AC problems. Not only did they diagnose and fix the easy problems, when they found out the automatic environment control head was not working and could not be replaced (out of production limited custom feature part) Kevin called Ford, received personalized tech notes from them, then torn down the control head and re-soldered the connections to get them to function! Talk about going the extra mile!

I have had nothing but GOOD Service here!" -Garry O.

If I could give this place more stars, I would. My family has been going here for over a decade because they're not just good at what they do, but so honest. Seriously, this place single-handedly reverses the stereotype of mechanics being dishonest. There have been many times where they've been fixing one thing, discovered another little problem, and fixed it for us free of charge. They helped our van run far past the lifespan of most thanks to their attentive care. - Katie G

Dear Scott, thank you so much for taking care of Big Blue.--- A big thank you to everybody at Westerville Automotive! also, thank you for letting me store Big Blue there in your lot for a short time. You will be seeing Elby soon ( that's L. B. for Little Blue ) ...

Thanks again, Colleen

Harry always does a very thorough job on my vehicle, paying great attention to detail. Rob, Mike, and the entire staff are courteous and professional. It is a pleasure doing business with them.

Jack E.

I have been using Westerville Automotive for the last 2-1/2 years and have never had anything other than exceptional and professional treatment. It is one of the finest shops I have had the experience with in 53 years of owning cars.

R. Ficks

To the staff at Westerville Automotive. Thank you so much for the work on my car. It is like a brand new car. It feels great!

Venie, V.

Dear Scott, I would like to personally thank you for kindly sponsoring our Starry Night Astronomy Festival. We had over 1,000 people in attendance for this first year. It was phenominal, and we could not have brought this to the district with out your enthusiasm and genrous support. I hope you will consider partnering with us for Starry Night on April 6th, 2014. Thank you again,

A. Raubenolt

Westerville Automotive always does a great job for me. They have beat prices for similar work quoted to me from other shops. They make it worth my time to go there to have my vehicles serviced. Thanks and keep up the good work!

D. Cave