For the second time now Westerville Automotive advised that I didn't need certain services as I had thought. They do a great job, are very friendly and probably most importantly- they're honest. I sincerely recommend Westerville Automotive in Westerville Ohio to everyone and couldn't be more happy with their work. Job well done (again!). Karen F.
I've had 3 experiences w/ this shop and I was nothing short of impressed with them. I'm the kind of person who prefers to do my own work. But not everything can be done in a driveway. So when I don't have the time or tools to fix something I take it to the North Westerville shop. The first time I took my wife's civic there was to get an alignment after I replaced some suspension parts. She needed her car back the next day and they managed to work it into the schedule.
The second trip I made to see the guys was when I ran into an issue installing a lift kit on my truck. The stud on the top plate of my strut broke loose and I couldn't get the nuts off. Knowing I needed a spring compressor to completely resolve the issue I called the shop and they had my truck back on the road the next day.
Once the lift kit was installed I had several discount tire shops tell me they wouldn't align my truck because of the very basic lift I had on it. I spoke with Doug at the North Westerville store and ordered a set of 33" Goodyear Duratracs. They were installed and aligned within a day and my truck rides perfectly.
The moral of the story is this: If I can't do it myself, this is the only shop I trust to get it right. - Travis S.
Not once, in dozens of visits have the personnel at Westerville Automotive been anything but professional, fair, and efficient. I have never (in 60 years of driving) encountered a finer automotive servicing facility. As an example, my 1999 Jeep Cherokee has had an elusive rattle in the rear for sometime. Westerville Automotive has tried to remedy it, and, on today's visit, pinned it down to a shock absorber on which the valve had failed. Four new shocks had been installed by them about ten months ago. Not only did they replace the bad shock, they replaced its partner...both at no charge. Problem solved...and solved with a good bit of effort on their part to find the problem and solved cheerfully. Nowhere else I have done business would have been as patient and diligent in seeking the origin of this problem. Westerville Automotive is just plain the best there is! - Robert F.
Excellent service, my go to guys I have been using for years! - Dave B.
I think they have a great team of technicians at Westerville Automotive. Great work guys. - Customer Review
I first encountered staff at the old Maple Canyon Gulf station (now defunct) on the NE side. At a time that I was destitute, they got my work clunker up and running with a little labor at around $40 when a neighboring business wanted more than nine hundred of my hard-earned dollars to instead install new parts. I've used this shop for around two decades to follow because I have found them to be consistently forthcoming and honest. Their work may cost a little more than the jiffy-service place, but if Westerville Automotive does it, I am confident that the work is needed and that they will stand behind it. Recommended without hesitation. - Eugene B.
Friendly and knowledgeable staff. I've been taking my vehicles here for 14 years and have always had great experiences. They take the time to explain to me what needs replaced and why. - Candace P.
I have always had incredible experiences at Westerville Automotive. I have used their services for well over 10 years and they have never let me down. It is nice to have an Automotive shop I can go to that I trust. I never second guess their recommendations and I know what they suggest is for my and my car's best interests, not because they want to upsell me. They also speak to me with respect, regardless of if my husband is around, which is unfortunately still rare. They have taken care of all of my vehicles and will continue to do so. I also trust them enough to send my family to them. I know that they will keep my family, including my 3 children, safe as we go about our travels. - Jules C.
Not the least expensive auto repair shop, but they are professional and know what they are doing. - Todd B.
Always friendly and gets things done in a timely manner. Excellent customer service! - Felicia K.