Westerville Automotive is the only place we have our car repairs completed. - Diane K.
I've had 3 experiences w/ this shop and I was nothing short of impressed with them. I'm the kind of person who prefers to do my own work. But not everything can be done in a driveway. So when I don't have the time or tools to fix something I take it to the North Westerville shop. The first time I took my wife's civic there was to get an alignment after I replaced some suspension parts. She needed her car back the next day and they managed to work it into the schedule.
The second trip I made to see the guys was when I ran into an issue installing a lift kit on my truck. The stud on the top plate of my strut broke loose and I couldn't get the nuts off. Knowing I needed a spring compressor to completely resolve the issue I called the shop and they had my truck back on the road the next day.
Once the lift kit was installed I had several discount tire shops tell me they wouldn't align my truck because of the very basic lift I had on it. I spoke with Doug at the North Westerville store and ordered a set of 33" Goodyear Duratracs. They were installed and aligned within a day and my truck rides perfectly.
The moral of the story is this: If I can't do it myself, this is the only shop I trust to get it right. WESTERVILLE AUTOMOTIVE 5 STARS by Travis Stewart
For the second time now Westerville Automotive advised that I didn't need certain services as I had thought. They do a great job, are very friendly and probably most importantly- they're honest. I sincerely recommend Westerville Automotive in Westerville Ohio to everyone and couldn't be more happy with their work. Job well done (again!). Karen Frye :) - Services completed at the 5591 Westerville Road Shop location and 5 Stars!
"I was driving out of town when my brakes started making some concerning noises. I stopped in to see if someone could check them for me and make sure my car was safe to drive. They checked them out immediately for free. My car had been sitting for a week and they rusted a little. They showed me bad brake pads and educated me on them. They were kind, helpful and reliable!" - Kristina, customer testimonial posted on Yelp 6/27/2015
"They did a good job and came in $200 bucks under the estimate. Helped work with us to get financing for the work (a new transmission). We think this is where we will be going from now on." - Chris K, customer testimonial 5/15/2015 on Yelp.
"I took my family on a road trip to the West Coast. 16 days, 17 states and almost 6,000 miles. About 1,000 miles were up and down 7-15% grades, either in 3rd gear to get up or in 2nd gear engine braking down until you could smell the brakes. About 25 miles horizontal and 1 mile vertical from Dillon, Colorado to the Eisenhower (you can't make me call it Johnson) Tunnel in 3rd gear and the gauges never moved! I had to add gasoline and wash the windows in my 2002 Chevy Suburban that started the trip with 129,000 miles and a fresh oil change. Thank you Scott McClure and all the guys at Westerville Automotive for maintaining this vehicle!" - John Humphries, customer testimonial.
"Thank you for the great service." - Paul Schoessler, customer review for his service at 5591 Westerville Road shop location.
Excellent Customer Service by Kevin & Ken. Great work by the guys on a tricky problem on an older truck. Very reasonable prices too! - John Kesling review
"I truly won't have my car serviced anywhere else. They are consistently honest with me. Other shops tried to frighten me into getting work that wasn't urgently needed (and of course, was costly). This is why I no longer go to other shops. Keep up the fantastic work guys!" - Karen Frye review of our 5591 Westerville Road location.
I had just replaced the the trailing arm bushings on my wife's Honda and needed it aligned so she could drive it to work the next morning. I called the shop at about 2pm and had the car back by 5. Swift professional service. I'll definitely be back. - Travis Stewart