WHY WE ARE SUCCESSFUL  We believe our success is because our commitment to excellent customer service is our top priority. There are a lot of automotive shops that repair vehicles. To be successful, we think of the customer first and cater our business to their needs. We provide free shuttle service, a comfortable waiting room with free coffee, and FREE wifi. When we service your vehicle, you are provided with accurate to the penny estimates, same day service and your car is ready when promised and fixed right the first time. We are able to provide this type of service because our staff is honest, well trained and above all, we believe that customer satisfaction is a must! We treat you and your family as our friends and family. By doing this, we have received the super service award from Angie's List, we are AAA-approved service provided and have an A+ rating from the Better Business Bureau.

BIGGEST CHALLENGE The ever-changing automotive industry and the fight for information and quality parts. We view this challenge as an opportunity for advancement. Technology changes quickly and requires constant training to stay ahead. All of our technicians as ASE certified and work hard to continue their education. We are regularly involved in the latest training provided by NAPA and other manufacturers so that we can provide professional service.

COMPANY HISTORY Westerville Automotive has been in the automotive service business since February of 1985. We started as a three-bay Gulf service station on the north end of Columbus. As circumstances changed and our business grew, we purchased our current location in February of 1995. This was a five-bay facility that quickly grew to seven bays with our expansion in 1997 that included other updates as well as a customer waiting room. In 1997, we also added a second location in uptown Westerville. In doing so, we were able to provide quality automotive service to more of our neighbors and continue to expand our business.  

MISSION STATEMENT Customer satisfaction is our top priority at Westerville Automotive. We can prove this by always providing quality service and personal attention. By accomplishing this, we will give our customers here in the Westerville area a reason to keep coming back for all their automotive service and tell others to visit us too. We truly believe there is no right way to do the wrong thing.