Needed some work on my car and found a coupon in the mail for Westerville Automotive so I decided to give them a try based upon what I found online about them. Called and made an appointment and asked if I could use the coupon. Later on I had to reschedule the appointment and they were gracious enough to do so without any issue.
The day my car was to be worked on we dropped it off when they opened at 8am. We got there about 10 minutes early and the gentleman opened up without incident. I detailed everything that needed done on my car, oil change, tire rotation, 4-wheel alignment and possibly new wiper blades. I also asked them about possibly needing a new tire or two and to check the tires. The man at the counter was friendly and took down all of my information and said he would call me when it was ready.
About 2 hours later at about 10am I got a call from Westerville Auto that they had looked at my car. The man said that my tires looked like they'd last the year ok and gave me their tread depth. He said they had done the oil change, tire rotation and the alignment and checked the blades. I would be needing two new wiper blades. He asked if it was ok to replace both blades, to which I said it would be good to do that. He told me that my car would be ready for pickup in about 15 minutes.
I was at work so I wasn't able to get my car near the end of the day, about 5:45pm (they closed that day at 6pm) and when I went in I asked which coupon would be best to use based upon what the work was. The gentleman said the best coupon would be the 4-wheel alignment for $50 which was normally $79.99. So I did use that coupon, he figured up the total and altogether, with the coupon, it was just shy of $170, which was great because I had planned to pay about $200. The guy gave me a detailed printout and explained in-depth what had been done and answered all of my questions patiently. This shop seems to live up to their reputation and based with my limited experience with them I do plan on taking my car here every time in the future and having them become my permanent auto repair and maintenance shop.
The people working there seemed very knowledgeable, organized and very friendly. I'm also impressed they didn't just say my 2 older tires just needed replaced and was honest enough not to just try to sell my 2 new tires for more $$$..Like I said, this place seems great and this is my new shop based on this experience. Finding a good mechanic who is honest is difficult but I think I just may have found one. Lord knows they are much better than typical chains in the area!
P.S. They also can give you a ride to work or home if you don't have someone that can shuttle you if you live in the area, which is a great option most mechanics don't offer. At the end of the year I'll be taking my car back here for some new tires and will post an update then. Shaun H, Marysville Ohio
Westerville Automotive providing top automotive repairs and service in Westerville Ohio for 20+ years with top trained ASE technicians in 2 locations. From oil changes to transmission repairs, our team will get you on the road and keep you traveling safely. Our goal is your complete customer satisfaction. Westerville Automotive is a Preferred Jasper Engines & Transmissions Owner Installer with NAPA AutoCare Center backed by exceptional customer services. SCHEDULE AN APPOINTMENT TODAY:Our Main Shop - Westerville South: 5591 Westerville Road | (614) 890-0707 | Email | Schedule OnlineOur Uptown Shop: 31 East Main Street | (614) 890-6700 | Email | Schedule Online