"I have been using Westerville Automotive for the last 2 and 1/2 years and have never had anything other than exceptional and professional treatment. It is one of the finest shops I have had experience with in 53 years of owning cars." - Robert Ficks, satisfied customer
“For the most part always have what you need, I work on a lot of different things, if I need something oddball they are not above telling who might have it if they don't. The Westerville Automotive staff is easily above par for your auto parts store these days, and they still have a few guys who can say well the book doesn't say it and still go grab you the right thing, people forget how valuable that is. I have asked them plenty of PITA questions without any grief. Their stock is a little different than the NAPAs' that I grew up with in southern Ohio, more automotive, and less industrial and Semi parts, but its not their market, and they will get it.
Needed some work on my car and found a coupon in the mail for Westerville Automotive so I decided to give them a try based upon what I found online about them. Called and made an appointment and asked if I could use the coupon. Later on I had to reschedule the appointment and they were gracious enough to do so without any issue.
The day my car was to be worked on we dropped it off when they opened at 8am. We got there about 10 minutes early and the gentleman opened up without incident. I detailed everything that needed done on my car, oil change, tire rotation, 4-wheel alignment and possibly new wiper blades. I also asked them about possibly needing a new tire or two and to check the tires. The man at the counter was friendly and took down all of my information and said he would call me when it was ready.
I first encountered staff at the old Maple Canyon Gulf station (now defunct) on the NE side. At a time that I was destitute, they got my work clunker up and running with a little labor at around $40 when a neighboring business wanted more than nine hundred of my hard-earned dollars to instead install new parts. I've used this shop for around two decades to follow because I have found them to be consistently forthcoming and honest. Their work may cost a little more than the jiffy-service place, but if Westerville Automotive at 5591 Westerville Road or downtown does it, I am confident that the work is needed and that they will stand behind it. Recommended without hesitation. - Eugene Braig
"If I could give this place more stars, I would. My family has been going here for over a decade because they're not just good at what they do, but so honest. Seriously, this place single-handedly reverses the stereotype of mechanics being dishonest. There have been many times where they've been fixing one thing, discovered another little problem, and fixed it for us free of charge. They helped our van run far past the lifespan of most thanks to their attentive care." -Katie G.
