The Best There Is


Robert F.

Not once, in dozens of visits have the personnel at Westerville Automotive been anything but professional, fair, and efficient. I have never (in 60 years of driving) encountered a finer automotive servicing facility. As an example, my 1999 Jeep Cherokee has had an elusive rattle in the rear for sometime. Westerville Automotive has tried to remedy it, and, on today's visit, pinned it down to a shock absorber on which the valve had failed. Four new shocks had been installed by them about ten months ago. Not only did they replace the bad shock, they replaced its partner...both at no charge. Problem solved...and solved with a good bit of effort on their part to find the problem and solved cheerfully. Nowhere else I have done business would have been as patient and diligent in seeking the origin of this problem. Westerville Automotive is just plain the best there is!

Pleased with Integrity and Professionalism

~~My car lost the timing belt and water pump on 270 on my way home from vacation last weekend. Local friends recommended I have it towed to Westerville Automotive for repairs. They have used this shop for over a decade.

I couldn't be more pleased. While the repairs needed were more than what I was willing to put into my old 2001 Honda Civic, the price quoted was more than fair. They had to do some repair (which I authorized) in order to find out if the engine was okay. It was not.

Ken was honest, patient, incredibly helpful and understanding as we dealt with several days of going back and forth as I made decisions on what to do about the car. He worked me into their busy schedule since I was from out of town and it was an emergency situation for me. Again, I couldn't be more pleased with their professionalism and integrity. Not only would I recommend them, I AM!

 

I only recommend my friends and family to Westerville

I've had 3 experiences w/ this shop and I was nothing short of impressed with them. I'm the kind of person who prefers to do my own work. But not everything can be done in a driveway. So when I don't have the time or tools to fix something I take it to the North Westerville shop.  The first time I took my wife's civic there was to get an alignment after I replaced some suspension parts. She needed her car back the next day and they managed to work it into the schedule. 

The second trip I made to see the guys was when I ran into an issue installing a lift kit on my truck. The stud on the top plate of my strut broke loose and I couldn't get the nuts off. Knowing I needed a spring compressor to completely resolve the issue I called the shop and they had my truck back on the road the next day.

Once the lift kit was installed I had several discount tire shops tell me they wouldn't align my truck because of the very basic lift I had on it. I spoke with Doug at the North Westerville store and ordered a set of 33" Goodyear Duratracs. They were installed and aligned within a day and my truck rides perfectly. 

The moral of the story is this: If I can't do it myself, this is the only shop I trust to get it right.  WESTERVILLE AUTOMOTIVE 5 STARS  by Travis Stewart

Karen Frye Recommends Westerville Automotive!

For the second time now Westerville Automotive advised that I didn't need certain services as I had thought. They do a great job, are very friendly and probably most importantly- they're honest. I sincerely recommend Westerville Automotive in Westerville Ohio to everyone and couldn't be more happy with their work. Job well done (again!). Karen Frye :) - Services completed at the 5591 Westerville Road Shop location and 5 Stars!

Contact Westerville Automotive

MAIN SHOP ADDRESS:
5591 Westerville Rd, Westerville OH
(614) 890-0707 This email address is being protected from spambots. You need JavaScript enabled to view it. 
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UPTOWN ADDRESS:
31 E Main St, Westerville OH 
(614) 890-6700  | This email address is being protected from spambots. You need JavaScript enabled to view it.
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Shop Hours

Mon - Friday:   8am  - 6pm
Saturdays: 9am - 2pm

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Member of Westerville Chamber - Angie's List Super Service Business,  AAA Approved with ASE Master Technicians in Westerville OH